01 General Terms & Conditions
By using the xbaee.onl website and its associated mobile application (collectively, the "Platform"), you agree to these Terms & Conditions. These terms constitute a legally binding agreement between you and xbaee.
Xbaee is an online betting and gaming platform built specifically for users in Bangladesh. Our platform features Sports Betting, Live Casino, fish games, and much more — all in one place. It is your responsibility to read these Terms & Conditions carefully before using the platform.
Important: These Terms & Conditions are subject to change at any time. Continued use of the platform following any changes will be considered acceptance of the updated terms.
All content, software, images, and other materials available on our platform are protected by xbaee's intellectual property rights. These materials may not be reproduced, distributed, or used for commercial purposes in any form without prior written permission from xbaee.
02 Account Registration
To participate in betting or gaming activities at xbaee, you must create a valid account. During registration, you are required to provide accurate and complete information. xbaee reserves the right to close any account created with false information at any time.
Account registration requirements:
- Each individual may create only one account.
- The name, date of birth, and contact details provided at registration must be accurate and truthful.
- Keep your account password strictly confidential and never share it with anyone.
- Any unauthorized access to your account must be reported to our support team immediately.
- Transferring or selling an account is strictly prohibited.
- Providing the required documents for identity verification (KYC) when requested is mandatory.
Warning: If multiple accounts belonging to the same person are identified, all accounts will be permanently closed and all accumulated funds may be forfeited.
03 Age & Eligibility
You must be at least 18 years old to participate at xbaee. This is a mandatory requirement, and any violation will result in immediate account termination. xbaee is firmly committed to keeping minors away from gaming.
At registration or at any time thereafter, xbaee may request a national ID, passport, or other government-issued document to verify your age. Withdrawals may be suspended until verification is complete.
Eligibility Criteria:
- Age: 18 years minimum.
- Online betting must not be legally prohibited in your area of residence.
- You must use your own funds in your own account — betting on behalf of others is not permitted.
- Individuals who have been advised to refrain from betting due to mental health conditions are not permitted to participate.
04 Deposits & Withdrawals
Deposits and withdrawals at xbaee are fully secure and processed through verified payment gateways. Currently accepted payment methods are: bKash, Nagad, Rocket, Bank Transfer, and USDT (crypto).
Deposit Rules:
- The minimum deposit amount may vary depending on the payment method.
- Deposits are generally credited to your account instantly.
- Only payment methods registered in your own name may be used.
- Deposits made using third-party payment methods may be rejected.
Withdrawal rules:
- KYC verification must be completed before making a withdrawal.
- Funds deposited with a bonus are subject to wagering requirements that must be met before withdrawal.
- Withdrawals are typically processed within 1–24 hours; Diamond VIP members are processed within 15 minutes.
- Maximum withdrawal limits are determined by your VIP tier.
- Withdrawals will be suspended and investigated if fraud or money laundering is suspected.
Please Note: The bank or mobile banking provider's own fees may apply at the time of withdrawal, which are outside xbaee's control.
05 Bonuses & Promotions
Xbaee offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which will be communicated separately at the time the bonus is issued. General bonus policies are outlined below.
General Bonus Terms:
- Bonuses must be wagered a specified number of times before withdrawal — typically between 10x and 30x.
- The same person may not claim bonuses from multiple accounts.
- Bonuses are generally valid for 7–30 days.
- Bonus funds cannot be withdrawn without first meeting the wagering requirements.
- Xbaee reserves the right to modify or cancel any bonus offer at any time without prior notice.
- VIP cashback is credited automatically every week and can be withdrawn directly.
Bonus Abuse: If strategic abuse of the bonus system is detected, all bonuses will be removed from the account and the account may be suspended.
06 Betting Rules
The following general rules apply when betting at xbaee. Additional specific rules may apply for individual games or betting categories.
- Once a bet is confirmed, it cannot be cancelled.
- If a bet is accepted at incorrect odds due to a technical error, xbaee reserves the right to void that bet.
- If a match or event is cancelled in Sports Betting, the staked amount will be refunded.
- Xbaee is not liable for bets lost due to internet disruptions during live betting.
- Coordinated betting across multiple accounts on a single event is prohibited.
- Minimum and maximum bet amounts vary by event and category.
Xbaee monitors all betting activity. If any unusual patterns or suspicious activity are detected, an investigation will be initiated and the relevant account may be temporarily suspended.
07 Prohibited Activities
The following activities are strictly prohibited on the xbaee platform and will result in immediate account closure:
- Transacting through money laundering or illegal funds.
- Damaging the platform through fraud, hacking, or any other technical means.
- Using bots, scripts, or automated software to place bets.
- Match fixing or using insider information to gain an unfair advantage.
- Creating multiple accounts to take advantage of bonus offers.
- Threatening, harassing, or disturbing other members.
- Misconduct or threats directed at xbaee staff.
- Placing bets on behalf of or using the account of a minor.
Legal action: For prohibited activities, xbaee reserves the right to involve law enforcement as needed and to forfeit any funds held in the account.
08 Account Closure & Suspension
Xbaee reserves the right to temporarily or permanently suspend any account under the following circumstances:
- For violating the Terms & Conditions.
- If KYC verification fails or false information is provided.
- If evidence of fraud or suspicious activity is found.
- Upon instruction from a court or regulatory authority.
- At the user's own request (self-exclusion).
You may also close your account at any time by contacting our support team. If your wallet holds a balance at the time of closure and no rule violations have occurred, the funds will be returned subject to verification.
09 Privacy Policy
Xbaee takes the protection of your personal information very seriously. All data submitted on our platform is used solely for service delivery, verification, and security purposes.
- Your personal information is not shared with third parties, except where required by law.
- All data is secured with 256-bit SSL encryption.
- Payment information is stored in compliance with the highest security protocols.
- To learn more, visit our Privacy Policy View page.
10
Responsible Gaming
Xbaee believes gaming is a form of entertainment and should never be a source of financial stress or mental strain. That is why we place responsible gaming at the top of our priorities.
Our responsible gaming tools:
- Deposit Limits: Set a maximum daily, weekly, or monthly deposit limit.
- Betting Limits: Set a maximum bet amount for a given time period.
- Cooling-Off Period: Take a break from betting for a set period of time.
- Self-Exclusion: Take an extended break or permanently close your account.
- Reality Check: Review a summary of your gaming session time and spending at regular intervals.
If you feel that gaming is getting out of your control, please contact our support team immediately. For more information, visit our Responsible Play Visit the page.
Please Note: Gaming is meant to be fun. Never bet more than you can afford to lose. If you're struggling, don't hesitate to seek help.
11 Dispute Resolution
For any disputes or complaints, please contact our customer support team first. We typically aim to resolve issues within 24–48 hours.
Dispute Resolution Steps:
- Contact the support team via live chat or email to report the dispute.
- Please attach relevant screenshots, transaction IDs, or any other supporting evidence.
- The support team will begin an investigation and keep you updated.
- If you are not satisfied with the resolution provided by the support team, you may escalate the matter to a higher level.
- On all final decisions, the judgment of xbaee management shall be considered conclusive.
Quick Resolution: Diamond and Gold VIP members can resolve disputes on a priority basis through a dedicated account manager.
12 Limitation of Liability
Xbaee bears no responsibility for the following:
- Any loss caused by internet disconnection or technical errors.
- Delays or issues on the part of a third-party payment provider.
- Any loss resulting from sharing your account credentials with another person.
- Service suspension due to force majeure events (natural disasters, war, government directives).
- Xbaee is not responsible for any financial losses resulting from betting or gaming.
In all cases, xbaee's maximum liability is limited to the value of the transaction in question.
13 Terms Updates
Xbaee reserves the right to change, amend, or update these Terms & Conditions at any time. For significant changes, we will notify users via email or a notice on the platform.
Continued use of the platform after any changes will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.
14 Contact
If you have any questions or comments about these Terms & Conditions, please contact us:
- Email: [email protected]
- Live Chat: Log in to the platform and start a live chat directly.
- Support Hours: 24 hours, 7 days a week.
Response Time: General inquiries are responded to within 5 minutes; complex issues are handled within 24–48 hours.